Sesame Portastile Ltd Non-Faulty Goods Returns Policy

  1. Introduction

At Sesame Portastile we want to ensure that you are completely satisfied with your purchase. We understand that sometimes you may change your mind or have other reasons for returning a product. This Returns Policy outlines the procedures and guidelines for returning non-faulty goods purchased from us.

  1. Definitions
  • Non-Faulty Goods: Products that are in good working condition, without any defects, but are being returned for reasons other than faults.
  • Customer: The person or entity that purchased the product from Sesame Portastile Ltd
  • Return Period: 14 Days from receipt of goods.
  1. Eligibility for Non-Faulty Returns

3.1. Non-faulty returns are accepted only if the following conditions are met:

  1. The product is in its original, unused condition, including all accessories and packaging.
  2. The return is requested within the specified return period, as outlined above.
  3. Returns Procedure for Non-Faulty Goods

4.1. To return non-faulty goods, please follow these steps:

  1. Contact our Customer Support Team by emailing us at: info@sesameportastile.com to request a return authorization (RA) number.
  2. Provide proof of purchase (e.g., order number, receipt).
  3. Once the RA number is issued, securely package the non-faulty goods, including all accessories and documentation.
  4. Ship the product, along with a copy of the RA confirmation, to our designated return address.

4.2. Sesame Portastile may offer the following options for non-faulty goods returns, depending on the circumstances:

  1. Refund: We will issue a refund for the purchase price, minus any applicable restocking fees (15% of original purchase price) and return shipping costs.
  2. Return Shipping

5.1. Customers are responsible for all return shipping costs for non-faulty goods. Please follow our instructions for return shipping.

  1. Exclusions

6.1. This Returns Policy does not cover:

  1. Products that have been used, altered, or damaged after receipt.
  2. Products returned after the specified return period.
  3. Contact Information

If you have any questions or need assistance with a return, please contact our Customer Support Team at info@sesameportastile.com

  1. Legal Rights

8.1. Your statutory rights as a consumer under applicable consumer protection laws are not affected by this policy.

Sesame Portastile Ltd Faulty Goods Returns Policy

  1. Introduction

At Sesame Portastile we take pride in offering high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. However, we understand that issues may arise with products, and we are committed to addressing them promptly and fairly.

This Returns Policy outlines the procedures and guidelines for returning faulty goods purchased from us. Please read this policy carefully to understand your rights and responsibilities.

  1. Definitions
  • Faulty Goods: Products that have a manufacturing defect or do not conform to the description or reasonable expectations at the time of purchase.
  • Customer: The person or entity that purchased the product from Sesame Portastile Ltd
  • Warranty Period: The duration during which the product is covered by our warranty against defects. The warranty period may vary depending on the product and is stated in the product documentation or on our website.
  1. Warranty Coverage

3.1. Sesame Portastile Ltd provides a limited warranty for faulty goods as specified in the product documentation or on our website. The warranty period varies by product and may cover defects in materials or workmanship.

3.2. If you discover a fault in a product during the warranty period, please contact our Customer Support Team immediately for assistance.

  1. Returns Procedure for Faulty Goods

4.1. To return faulty goods, follow these steps:

  1. Contact our Customer Support Team by emailing: info@sesameportastile.com to report the issue and request a return authorization (RA) number.
  2. Provide proof of purchase (e.g., order number, receipt) and a detailed description of the fault.
  3. Once the RA number is issued, securely package the faulty goods, including all accessories and documentation.
  4. Ship the product, along with a copy of the RA confirmation, to our designated return address.

4.2. Sesame Portastile may offer the following resolution options for faulty goods, depending on the circumstances:

  1. Repair: We will repair the faulty product at no cost to you.
  2. Replacement: We will replace the faulty product with a new or equivalent product.
  3. Refund: If a repair or replacement is not possible, we will provide a full refund, including reasonable return shipping costs.
  4. Return Shipping

5.1. If you are returning faulty goods, Sesame Portastile  will cover reasonable return shipping costs. Please follow our instructions for return shipping.

  1. Exclusions

6.1. This Returns Policy does not cover:

  1. Faults resulting from misuse, neglect, or unauthorized repairs.
  2. Products that have exceeded their warranty period.
  3. Normal wear and tear.
  4. Legal Rights

7.1. Your statutory rights as a consumer under UK law are not affected by this policy.

  1. Contact Information

If you have any questions or need assistance with a return, please contact our Customer Support Team at info@sesameportastile.com